We ship items via UPS & USPS Priority shipping with included insurance. Please allow 1-3 days for production times on tumblers and other engraved products. Although items are typically shipped within 2-4 days. For hat orders production time varies depending on quanity of order. Expect shipment of custom hat orders to ship within 7-10 days prior to proof approval. We respond with in minutes during work hours M-S 8am-6pm EST.